Keep these numbers where you can find them before you need them. Point Cook has no hospital inside the suburb, the nearest public emergency department is in Werribee, and the fastest way to the right help is usually a phone call rather than a drive.
Emergency and urgent help
| Service | Number | When to use it |
|---|---|---|
| Police, fire, ambulance | 000 | Any emergency, 24 hours |
| Victoria State Emergency Service | 132 500 | Storm, flood and tree damage |
| Victoria Police assistance line | 131 444 | Non-emergency police matters |
| healthdirect | 1800 022 222 | 24 hour health advice and after-hours nurse triage |
| Poisons Information Centre | 13 11 26 | Suspected poisoning, 24 hours |
Werribee Mercy Hospital on Princes Highway, Werribee is the nearest public hospital with a 24 hour emergency department, about 3.3 km from the Point Cook town centre in a straight line. Emergency: 000. General enquiries: 03 8754 3000.
For families, the Maternal and Child Health Line gives 24 hour advice from qualified maternal and child health nurses, and the four maternal and child health centres in Point Cook run booked appointments and drop-in sessions from Featherbrook, Jamieson Way, Cheetham Street and Saltwater.
Council and local services
| Service | Number | Notes |
|---|---|---|
| Wyndham City Council | 1300 023 411 | General enquiries, weekdays 8am to 5pm, urgent calls diverted after hours |
| Wyndham City after-hours emergencies | 1300 023 411 | Same number, diverted for urgent matters out of hours |
The council handles bins and recycling, rates, parking, pets, parks and reserves, graffiti, roads and local planning. Before you ring, the council website answers most of the routine questions faster than the queue.
Utilities and faults
| Provider | Number | When |
|---|---|---|
| Greater Western Water | 13 44 99 | Water and sewer faults, 24 hours |
| Powercor | 13 24 12 | Power outages and electrical faults, 24 hours |
| Australian Gas Networks | 1800 898 220 | Gas leaks and faults |
| Australian Gas Networks | 1300 001 001 | Gas account enquiries |
If you smell gas, leave the area first and call from somewhere safe. Gas faults are not something to investigate yourself.
Getting around
| Service | Number | Notes |
|---|---|---|
| Public Transport Victoria | 1800 800 007 | Timetables, disruptions, myki and accessible travel |
| SkyBus and regional coach bookings | See operator sites | Point Cook has no train station; Williams Landing is the closest |
Point Cook is served by buses, with Williams Landing station (2.93 km from the town centre) the closest rail connection and Hoppers Crossing (3.26 km) and Aircraft (3.85 km) close behind. Check the PTV website for live disruptions before you leave, particularly for the freeway-bound bus routes.
Australia Post and everyday services
| Service | Number | Notes |
|---|---|---|
| Australia Post | 13 76 78 | Redelivery, missed parcels and general enquiries |
| Point Cook Post Office | See the listing | Main Street, Point Cook, plus the Sanctuary Lakes LPO |
A note on numbers
These are Australian numbers. Calling from overseas, dial +61 and drop the leading zero. Every number and address on this page was checked against the organisation's own website and verified on 14 September 2026. If any of them has changed, tell us through Suggest a Correction and it will be re-verified.